Support replies are full of short terms that are rarely explained. This glossary gives plain meanings so you can answer questions quickly and know what you are being asked to do.
Terms are grouped by use. Account words describe who you are and how you sign in. Payment words describe how money is traced. Safety words describe limits and protection. Each entry stays within what the official terms say, and flags when something is not published.
A quick way to jump to the right set of words for the problem in front of you.
KYC, account ID, one-account rule and two-factor protection.
Reference, debit, pending status and reversal.
Self-exclusion, personal limits and minimum age.
These terms come up in nearly every support contact.
Know-your-customer checks. Under the policy, each customer gives at least a full legal name, date of birth and permanent address.
The number or name that identifies your account to support. Have it ready before you call.
The terms allow one account per customer, and one per family, address, email, IP address, card or e-wallet.
A second confirmation when signing in, which can be switched on from the mobile app.
Terms that matter when money or limits are in play.
A code from your bank or wallet that identifies one payment. Agents use it to trace a transfer.
The payment has not finished. Waiting is usually better than repeating it.
A block on your own access that you request in writing from support for a period you choose.
Caps you ask support to set on your own play, by email under the responsible gaming policy.
Two short examples of how these words appear in a real contact with the support desk.
I paid at 6:40 pm, the debit is complete, the reference is in my receipt, and my account ID is ready.
Please apply self-exclusion to my account for the period I name, and confirm by email.
Ask the desk directly rather than guessing what a word means for your account.
Say: please explain that term. It is a normal request.
Email info-ind@1xbet-team.com; replies are promised within 24 hours.
The platform is offered in several languages including Hindi and Bengali. Ask for your preferred language when you start.
Short answers about the glossary itself.
They are plain-language summaries of the official terms. When in doubt, the operator's own document wins.
More documents can be requested depending on transaction size or frequency.
It is optional, but it adds a layer if your password leaks.
Email support and name the limit or exclusion you want.
Customer care guide